At Fluent Learn, we strive to provide exceptional digital marketing services. However, we understand that there may be situations where you need to cancel, return, or exchange a service. This Cancellation and Refund Policy outlines our procedures for such cases.
1. Returns and Exchanges
You may request a return or exchange within 10 days from the date of purchase. To be eligible for a return or exchange, your request must meet the following conditions:
- The service purchased must be in its original condition.
- You must provide proof of purchase.
2. Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer support team at [Email Address]. In your email, provide the following information:
- Your full name and contact information.
- Details of the service you wish to return or exchange.
- The reason for your return or exchange request.
Our customer support team will guide you through the process and provide you with instructions on how to return the service or proceed with an exchange.
3. Refund Processing Time
Upon receiving your return or exchange request and verifying that it meets our criteria, we will process your refund or exchange within 7 days. The refund will be issued to the original payment method used for the purchase.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
4. Non-Refundable Items
Some services may not be eligible for returns or exchanges. These may include personalized or customized services. If a service is non-refundable, it will be clearly stated at the time of purchase.
5. Contact Us
If you have any questions or need further assistance regarding our Cancellation and Refund Policy, please reach out to our customer support team at Info@fluentlearn.com. We are here to help and ensure your satisfaction with our services.
At Fluent Learn, we value your trust, and we are committed to providing a fair and transparent policy for cancellations, returns, and exchanges. Your satisfaction is our priority, and we aim to resolve any issues promptly and efficiently.